Refund & Cancellation Policy

Effective date: June 22, 2026

1. Overview

This policy explains how billing, cancellation, and refunds work for paid CrawlFox plans. Payments for plans purchased through our checkout are processed by our third-party payment processor, Stripe. By subscribing to a paid plan you agree to this policy together with our Terms of Service.

2. Free Tier

Every account includes 2,000 free credits each month, forever — no card required. Because you can evaluate the full Service on the free tier before paying, paid subscriptions are generally non-refundable once a billing period has started (see Section 4).

3. Cancellation

You may cancel a paid subscription at any time from your dashboard billing settings or by emailing support@crawlfox.io. When you cancel:

• You are not charged again; a subscription billed through Stripe does not auto-renew after cancellation.
• For subscriptions billed through Stripe, your plan stays active until the end of the billing period you have already paid for. Plan changes made directly in the dashboard may take effect immediately.
• Credits already purchased remain available on your account as described on the pricing page and our Terms.

4. Refunds

Because a free tier is available to fully evaluate the Service, subscription fees are generally non-refundable, including for partially used billing periods and unused credits. We do not provide pro-rated refunds for cancelling part-way through a billing period.

We will issue a refund where required by law, or at our discretion in cases such as:

• Duplicate or accidental charges.
• A confirmed billing error on our side.
• A failure of the Service that we are unable to remedy and that prevents you from using a plan you have paid for.

5. Service Discontinuation

If CrawlFox discontinues a paid Service, we will provide a pro-rated refund for the unused portion of any prepaid subscription term.

6. Failed Calls and Credits

Failed API calls are never charged credits, and published credit costs never change based on features such as JavaScript rendering or premium proxies. Credits are not redeemable for cash and have no monetary value outside the Service.

7. How to Request a Refund

Email support@crawlfox.io from the address on your account, including your account email and the date of the charge. Approved refunds for payments made through Stripe are returned to your original payment method, typically within 5–10 business days; refunds for manually arranged payments are issued by the same method used to pay.

Contact

Billing and refund questions: support@crawlfox.io